Gregory P. Shea, PhD, is Senior Fellow at the Wharton Center for Leadership and Change Management, Senior Fellow at Penn Implementation Science Center (PISCE), and adjunct Senior Fellow of the Leonard Davis Institute of Health Economics at the Wharton School of the University of Pennsylvania.

Paul Brown is a retired New York City Fire Captain and educator. A third-generation firefighter, Paul spent over thirty years as a first responder. While a member of the FDNY Incident Management Team, he deployed numerous times to natural disasters and wildfires throughout the nation. He speaks regularly on managing crises, high stakes decision making and organizational change.

André Kotzé is the founder of AirtimeBA and Principal Consultant at Teamworks Training and Development. A veteran with 30 years of field experience, including 15 years in mountain rescue and refugee camps, he developed AirtimeBA to categorize human interaction through "behavioral telemetry." Beyond his role as researcher and writer for this study, André converts observable behaviors into measurable frameworks that make professional conversations meaningfully better.