"Just-in-time", "total quality management", "lean manufacturing","call centres", "team work", "empowerment" - most people inbusiness have heard these buzz words, often offered as a panacea toall profit ills. So why don't they always work? Can you combinethem anyhow? If not, why not?
The New Workplace Handbook is a comprehensive guide to theevidence available on how modern working practices and technologyaffect the people in organizations. Within a broad psychologicalframework, leading experts examine how people work, theirexperience of work, the impact on productivity and performance andthe human resource implications. Guidance is offered on a range ofdifferent methods, tools and practices that can be used to guidethe design and implementation of modern working practices to ensurethat pitfalls are avoided and the best possible results areobtained from new initiatives.
Indispensable for consultants, this Handbook will also be usefulfor students and scholars in the psychology of business, humanresource professionals and anyone involved in the management of newworking practices.
We are all increasingly familiar with modern business terms such as total quality management, just-in-time production, e-business, lean manufacturing and teleworking. But what really lies behind these terms and what effect do these and other new practices have on productivity and performance and, crucially, what is their social and psychological impact?
Written by leading authors from around the world, The New Workplace provides an up-to-date assessment of research into the human effects of new working practices, including team-working, call centres, virtual organizations and supply chain partnering. The impact on productivity and performance is considered in detail in a later section, while the final sections give guidance on a range of methods and tools for evaluating the social and psychological effects, as well as looking to the future. The practical focus means that The New Workplace can be used to help with the design and implementation of new working practices, ensuring that best results are achieved.
Indispensable for students and scholars of organizational psychology, The New Workplace will also be useful for consultants, as well as human resource managers and others charged with the management of new working practices.
